Millerods Customer Service may be contacted at anytime on customerservice@millerods.com, with swift response during business hours.

Please assume a minimum processing time, from time of placement until order ships out, of 72 business hours (Monday-Friday).

For example, if an order is placed on Monday, using our standard Fedex ground delivery, and assuming the item(s) are in stock, it may not be processed and shipped until Thursday at which time you must allow 3-6 business days for delivery.

 

Security and Privacy

Your privacy is important to us, and as our rods are only sold online we take the security of your payment very seriously. We only use PayPal for payments.

 

How We Use Your Information

Millerods will not pass on to any of your personal information that you may supply to us in the process of placing an order.

We may use the information you provide us to fulfil your requests or to respond to your enquiries about our products. This information may be used to communicate with you in relation to your order, or to contact you about your account with us. From time to time we may also use this information to offer our products or services to you.

Millerods will not use or transfer personally identifiable information provided to us in ways unrelated to those described above.

 

Terms & Conditions for Online Transactions

Photographs of products on this website are taken of the actual products. However, being largely hand-made, items may vary slightly from those pictured on the website. Also, color variations in monitors and/or printer settings may occur and are not within our ability to control. Please be aware of this when ordering. While every effort has been made to ensure the accuracy of the product description errors may occur and in such a case we are committed to working with you to find a solution.

 

Online Transaction Security

All online transactions for this site are made through PayPal. Millerods does not have direct access to your credit card details at any time during the transaction process. All of that information is passed through secure connection to a secure encrypted PayPal server where it is processed directly for us, helping to guarantee your security and ours.

To learn more about PayPal, please visit the PayPal website.